Seniority Spirit is a pioneering initiative in the industry, creating a culture defined by one of a kind experience, invited personal relationships, immediate impact, straightforward communication, a promise to keep our word, and a personal commitment to our business.
Everything we do is guided by our Foundation of Service:
- Greet everyone with a smile
- Anticipate, acknowledge and act
- Be warm and genuine
As caring people, every team member is trained, motivated and rewarded to serve our residents, families and customers with respect and dignity. Guided by these Foundations of Service, team members incorporate the Seniority Spirit philosophy into every aspect of their daily responsibilities, continually demonstrating their commitment:
- I create one-of-a-kind positive experiences for our residents and families.
- I own every problem I see.
- I build meaningful relationships with those I work with and serve.
- I present a professional image through dress, behavior and communication.
- I protect information and assets of our residents, community and Seniority.
- I create an exceptional environment that is safe, secure and inviting.
- I am truthful in what I say and honest in what I do.
- I provide consistent quality and valued service.
- I seek opportunities to learn and develop new skills.
- I contribute to a team atmosphere of respect and mutual support.
- I am welcoming and warm to every prospective resident and guest who explores our community.
- I look for the good in others and assume positive intentions.
- I promptly respond to the needs and unexpressed wishes of our residents.
- I understand and accept my role in Seniority Spirit, our client promise and mission statement.
If you'd like to learn more about Seniority Spirit, contact a team member today.